One welcome video. Every customer.
Record one founder video. Every new paying customer gets a personalised version mentioning their name, company, and plan — automatically.
<5min
per onboard
1
recording
65+
teams
Trusted by SaaS customer success teams
Why activation breaks at scale
Every SaaS knows the founder-led welcome moves activation. Almost no SaaS actually ships it past the first 30 customers.
Generic welcome emails get ignored
First-week open rates collapse after day one. Customers churn before they ever activate — and you only see the signal once they're gone.
Founders can't record per customer
The founder records videos for the first 30 customers. Then they stop, because nobody has four hours a week to film one-offs.
Onboarding videos go stale fast
A generic welcome made six months ago doesn't reference the plan, the team size, or the use case the customer actually signed up for.
Set it up once. Welcome every new customer forever.
The whole system is four moves. Once it's live, it runs without your involvement.
Record one base video
90 seconds, recorded directly in the dashboard. One take is all the founder filming you ever need to do.
Connect your billing trigger
HubSpot, Salesforce, a webhook, or a CSV import. We listen for new paid customers and pick them up automatically.
Every new customer gets a personalised version
Their name, their company, their plan, the use case they checked at signup — generated in under a minute.
Track watch + reply signals
See who watched, who replied, and which lifecycle stages convert. Loop the wins back into the welcome script.
What actually changes per customer
The founder records once. Three layers do the per-customer lifting.
Name + company injection
Every video opens with the customer's first name, references their company, and feels recorded for them — because, in every way that matters, it was.
Plan-specific scripts
Starter, Pro, Scale — each plan gets its own talking points. The script adapts to what they actually bought, not a one-size-fits-all welcome.
Founder voice clone for every variant
One short recording trains the AI clone. From there, every personalised video carries the founder's real face and voice — at any scale.
Triggers worth firing a personalised video at
Most teams start with first-payment welcomes, then expand into the other lifecycle moments that matter.
B2B SaaS welcome
The most common starting point. Greet every new paying customer with a personalised founder video the moment they sign up.
Plan upgrade celebration
When a customer upgrades from Starter to Pro, fire a thank-you video that names the new plan and what's now unlocked.
Renewal-window touch
60 days before renewal, send a personalised check-in that references their usage and the value delivered so far.
Activation milestone
Customer hits their first 'aha' moment — first campaign launched, first integration connected — and the founder shows up to congratulate them.
Wire it into the stack you already run
Native triggers for the major CRMs. Webhooks and CSV for everything else.
HubSpot
Trigger personalised videos from any HubSpot lifecycle stage or deal-stage change.
Salesforce
Wire to Opportunity stages, Account fields, or custom triggers via the Salesforce sync.
Gmail / Google Workspace
The personalised video lands in your existing welcome email, sent from your real Gmail thread.
Cal.com & Calendly
Fire a personalised video the moment a customer books a kickoff or QBR call.
CSV import
Drop a list of recent paid customers in to batch-generate personalised welcomes in minutes.
Webhooks
Any billing system or CRM that can send a webhook can trigger a personalised video.
How it stacks up
Personalised at the level of a manual founder video. Scalable like a template tool.
| Dimension | Manual founder video | Template tool | Outvid |
|---|---|---|---|
| Personalisation | Genuinely 1:1 | Variable insertion only | 1:1 video, every customer |
| Scale | Stops at ~30 customers | Unlimited but generic | Unlimited, every video unique |
| Freshness | Stale after first launch | Stale after first launch | Re-record once, refreshes all |
| Time cost per customer | ~5 minutes per video | Hours to write the template | Zero ongoing time |
Personalisation
- Manual founder videoGenuinely 1:1
- Template toolVariable insertion only
- Outvid1:1 video, every customer
Scale
- Manual founder videoStops at ~30 customers
- Template toolUnlimited but generic
- OutvidUnlimited, every video unique
Freshness
- Manual founder videoStale after first launch
- Template toolStale after first launch
- OutvidRe-record once, refreshes all
Time cost per customer
- Manual founder video~5 minutes per video
- Template toolHours to write the template
- OutvidZero ongoing time
Common questions
How quickly does each video arrive?+
Within minutes of a customer signing up. The personalised video is generated in the background and lands directly in your welcome email.
What does it integrate with for the trigger?+
We're rolling out direct billing-system and CRM triggers in batches. Today, you can import a list of recent customers and we'll batch-generate personalised welcome videos right away — so you can validate the workflow with your team while we wire up the live trigger for your stack.
Does the founder need to re-record for every change?+
No. One base recording covers infinite customers. Only the personalisation layer — name, company, plan — changes per video. If your offering shifts, you re-record the base once.
Will the videos look authentic, or uncanny?+
The same technology already powers personalised videos for 65+ outbound teams sending at scale. Recipients consistently believe the founder recorded it just for them.
What's the pricing?+
Early-access pricing is structured around active customer volume — not seats. We're working with a small group of design partners first to land the right ranges before publishing them publicly.
Personalised welcome videos at every signup. One recording. Every customer.
Live in a week.