AI video outreach for Customer Success Managers in Freight & Logistics

Forwarders Take On Suppliers Slowly, and They Take On People

Forwarders tend to keep the same suppliers for a long time, and many are family run with one or two people deciding. Plenty of software has been sold into this industry promising to replace an operator's judgment, so a stranger's email starts from behind. When a forwarder takes on someone new, part of what they are deciding is whether they want you on the phone at six in the morning when a load goes missing.

Your Subject Line Matches Nothing They Are Searching For

A forwarder's inbox is arrival notices, rate requests, customs queries and exception alerts, arriving all day. It works less like a place to read and more like a search box: the eye is hunting a booking number, a container prefix, a customer's name. A subject line from a software vendor matches none of that, so it sits with everything else that is not on fire.

Too Many Accounts, Not Enough Personal Attention

The average CSM manages 30-80 accounts. Meaningful proactive outreach — beyond reactive support tickets — is impossible to sustain at this volume. At-risk accounts often churn before you had a chance to intervene.

Built for Freight & Logistics teams

• Record Once, Not Once Per Forwarder. You sit down for one recording. After that your clone says each prospect's name and company in your own face and your own voice. A list of two hundred forwarders costs you the same recording time as a list of five, so the size of the list stops being the reason you do not send video.
• Land in the Chat Thread, Not Only the Inbox. If your buyers sort bookings, delays and pre-alerts in chat threads with agents, drivers and customers, Outvid can put your video there, or on LinkedIn, or in email. You pick which one each step of the sequence uses instead of betting the whole campaign on a single channel.
• It Reads Each Firm Before It Writes. Outvid goes through what each forwarder publishes: the modes and lanes on their own site, the offices they run, their people, their recent announcements. So the video can name the second office they just opened, or the air desk they added, instead of saying 'your logistics operation'.

Built for Customer Success Managers

• Proactive Outreach at Book-of-Business Scale. Send personalized video touchpoints to every account in your book — not just the squeaky wheels. Low-adoption accounts, upcoming renewal risks, and expansion candidates all get timely, relevant video messages.
• Drive Feature Adoption With Targeted Video. When a customer has not used a key feature for 30 days, send a personalized AI video showing exactly how a company in their industry uses it to solve their specific pain point — far more effective than a product email blast.
• Expand Accounts With Natural, Non-Pushy Outreach. Frame expansion conversations as value additions, not sales pitches. A personalized video that shows a relevant capability your customer isn't using — tied to their stated goals — feels like helpful advice, not an upsell.